RPA and New Jobs
A few months ago I had written about the impact of RPA on traditional back-office and rule based activities performed by humans. The key impacts that are evidenced in various industries and by analysts are: Jobs that had been traditionally “out-sourced” or “off-shored” are brought “in-house” or “right-shored”. This is evident in many “off-shored” or “out-sourced” services being bought back “in-house” or moved back to developed countries and economies. The skill-sets needed for fulfilling the replaced jobs are not same as those that are being replaced. The new jobs are more to support and maintain the RPA. As an example if the “bot” hits an error in the process, it alerts for human intervention. This requires task to be performed by “specialized” human support, maintenance and QA – a new set of job roles. Who benefits? · Employers benefit from...